Casia

Open Settings in the Casia app and confirm that the CVU or alias registered is the account you are checking. Funds are sent exclusively to the account on file — if you recently changed banks or registered a new account, make sure you are looking at the right one.

Most transfers arrive within a few minutes. Depending on your bank, some may take up to a few hours. If less than 3 hours have passed since your loan was confirmed, please wait a bit longer.

If more than 3 hours have passed and none of the above has resolved the issue, please reach out through the in-app chat.

If your loan has been confirmed in the app but the funds have not appeared in your bank account, here is what to check before contacting us.

I didn’t receive my loan.

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I didn’t receive my loan.

Step 1 — Check your CVU

Step 2 — Wait a little longer

Step 3 — Contact us